Whether you’re planning a skincare restock, picking up a new fragrance, or finally redeeming a birthday gift, checking your Sephora gift card balance before shopping can save time and prevent surprises at checkout.

I’ve seen a common scenario countless times: someone fills their cart expecting a $100 gift card to cover everything, only to discover the remaining balance is much lower than expected. A quick balance check beforehand avoids that frustration and helps you plan your purchase more effectively.

The good news is that Sephora makes it relatively easy to check your remaining balance online, by phone, through the app, or in-store. This guide covers every method, plus troubleshooting tips, common errors, and practical advice for managing your gift card like a pro.

Quick Answer: How To Check Your Sephora Gift Card Balance

You can check your Sephora gift card balance online through Sephora’s gift card balance page, by calling customer service at 1-888-860-7897, or by visiting a Sephora store. You’ll typically need your 16-digit gift card number and 8-digit PIN to verify the remaining balance.

What Is A Sephora Gift Card?

A Sephora gift card is a prepaid card that can be used to purchase eligible merchandise from Sephora.

There are two primary types:

Physical Gift Cards

Physical gift cards are traditional plastic cards purchased:

In Sephora stores
Through Sephora’s website
From authorized retailers

They include:

A 16-digit gift card number
An 8-digit PIN hidden beneath a protective covering

Digital eGift Cards

eGift cards are delivered electronically and are popular for:

Last-minute gifts
Birthdays
Holidays
Corporate rewards

Recipients receive:

Gift card number
PIN
Redemption instructions via email

Where Sephora Gift Cards Can Be Used

Sephora gift cards can generally be redeemed:

In Sephora stores
On Sephora’s website
In the Sephora mobile app
At Sephora at Kohl’s locations

Common Uses

Many shoppers use Sephora gift cards for:

Premium skincare products
Makeup purchases
Fragrances
Haircare products
Holiday gifts
Birthday presents

How To Check Sephora Gift Card Balance Online

Checking online is usually the fastest method.

Step-By-Step Instructions

Step 1: Visit Sephora’s Gift Card Balance Page

Go to Sephora’s official gift card balance checker:

Sephora Gift Card Balance Checker

Step 2: Locate Your Card Information

You’ll need:

16-digit gift card number
8-digit PIN

Step 3: Enter Your Information

Type the card number and PIN exactly as shown.

Step 4: Submit The Request

Click “Check Balance.”

Step 5: Review Your Remaining Funds

The system will display your available balance.

Information You’ll Need

Requirement	Needed?
Gift card number	Yes
PIN	Yes
Sephora account	Not required
Purchase receipt	Usually no

Common Online Balance Check Problems

Incorrect Number Entry

One mistyped digit can trigger an error.

Double-check:

Card number
PIN
Hidden spaces

Damaged PIN

Physical cards sometimes have partially scratched PINs.

If digits are unreadable, customer service may be able to help verify the card.

Temporary Website Issues

Sometimes the balance checker experiences temporary interruptions.

Try:

Refreshing the page
Using another browser
Checking again later

How To Check Sephora Gift Card Balance By Phone

Many people prefer speaking with a representative or using an automated phone system.

Sephora provides a dedicated gift card support number:

1-888-860-7897

What You’ll Need

Keep your card nearby because you’ll likely need:

Gift card number
PIN
Any purchase information if troubleshooting is required

When Phone Support Is Helpful

Phone support can be particularly useful when:

The online checker isn’t working
Your PIN appears invalid
You’re investigating a balance discrepancy
You suspect fraud

How To Check Sephora Gift Card Balance In Store

If you prefer face-to-face assistance, visit a Sephora store.

A Beauty Advisor can check your balance using:

Physical gift card
Printed eGift card
eGift card displayed on your phone

What To Bring

Bring one of the following:

Physical gift card
Printed gift card email
Mobile eGift card

Benefits Of In-Store Verification

Many shoppers choose in-store verification because:

Staff can help troubleshoot problems
Card scanning reduces typing mistakes
You can immediately use the balance for purchases

How To Check A Sephora eGift Card Balance

eGift cards work similarly to physical cards.

Locate Your Original Email

Open the email containing:

Gift card number
PIN
Redemption instructions

Enter Information Online

Use the balance checker exactly as you would with a physical card.

Mobile-Friendly Option

You can also:

Access the email on your phone
Copy the card number
Check the balance directly from a mobile browser

Some gift cards can also be added to a digital wallet.

Where To Find Your Gift Card Number And PIN

One of the biggest sources of confusion is locating the card credentials.

Physical Gift Card

Front Of Card

Usually displays:

Card design
Gift amount (sometimes)

Back Of Card

Typically contains:

16-digit gift card number
Scratch-off PIN area

You’ll need to gently scratch away the protective covering to reveal the PIN.

eGift Card

Look for:

“Gift Card Number”
“PIN”
Redemption section

within the gift card email.

Security Tips

Never share:

Full gift card number
PIN
Screenshots of active gift cards

Treat gift cards like cash.

If someone gains access to both the card number and PIN, they may be able to spend the balance.

Common Sephora Gift Card Balance Errors

Error: Invalid Card Number

Possible causes:

Typing mistakes
Incorrect card selected
Damaged card information

Solution

Verify every digit carefully.

Error: Incorrect PIN

Possible causes:

Scratched PIN misread
Missing digits
Extra spaces

Solution

Re-enter the PIN exactly as shown.

Error: Card Not Activated

Occasionally a newly purchased card may not activate properly.

Solution

Keep your receipt and contact customer service. Proof of purchase may help resolve activation issues.

Error: Temporary System Issue

Sometimes the balance checker experiences delays.

Solution

Wait a few hours and try again.

Error: Card Already Redeemed

If your balance appears lower than expected:

Review recent purchases
Verify account activity
Contact Sephora support if unauthorized use is suspected

What To Do If Your Sephora Gift Card Is Lost Or Stolen

This is one of the most common questions.

Unfortunately, Sephora’s policy states that gift cards generally cannot be replaced if they are lost, stolen, destroyed, altered, or used without authorization.

If You Still Have Proof Of Purchase

Contact support immediately.

Helpful information includes:

Original receipt
Gift card number
Purchase location
Purchase date

While replacement is not guaranteed, having documentation gives support the best chance to investigate.

Practical Advice

When buying gift cards:

Save receipts
Photograph the card number separately
Register information securely

Do Sephora Gift Cards Expire?

For U.S. and Canadian Sephora gift cards:

No Expiration Date

Sephora states that gift cards and eGift cards do not expire.

No Inactivity Fees

There are no inactivity fees deducted from unused balances.

International Differences

Policies may differ outside the U.S. and Canada. Always review the terms applicable to your region.

Can Sephora Gift Cards Be Used Online?

Yes.

You can redeem Sephora gift cards during online checkout.

How To Use A Gift Card Online

Add products to your cart.
Proceed to checkout.
Enter gift card number.
Enter PIN.
Apply the card.
Review updated total.

Using The Sephora App

Gift cards can also be redeemed through the Sephora mobile app.

What If The Balance Isn’t Enough?

If your purchase exceeds your gift card balance:

Gift card funds are applied first
Another payment method covers the remaining amount

Can Multiple Sephora Gift Cards Be Used Together?

Yes, but there are limits.

According to Sephora’s published guidelines:

Up to two gift cards can be used per online order.
To use more than two gift cards, visit a Sephora store.

Example

Purchase Total: $150

Gift Card #1: $50

Gift Card #2: $75

Remaining Balance Due: $25

You can pay the remaining $25 using another approved payment method.

Sephora Gift Card Terms And Conditions Explained

Here are the key points most shoppers care about.

Redemption

Gift cards are redeemable for merchandise purchases.

Cash Redemption

Generally not redeemable for cash except where required by law.

Expiration

No expiration date.

Fees

No inactivity fees.

International Use

U.S. and Canadian gift cards can be used across U.S. and Canadian Sephora channels but generally not on international Sephora websites outside those markets.

Tips For Managing Your Sephora Gift Card Balance

After helping people troubleshoot gift card issues, these are the habits that prevent most problems.

Record The Starting Balance

Take a screenshot or note the initial amount.

Save Purchase Receipts

Especially for high-value gift cards.

Check Before Major Purchases

Avoid checkout surprises.

Use Smaller Balances First

This simplifies tracking.

Monitor Activity

Check periodically if you haven’t used the card for a while.

Consider Digital Gift Cards

Digital cards reduce the risk of physical tampering or loss, a concern that consumers frequently discuss when gift card fraud occurs.

Frequently Asked Questions

1. How do I check my Sephora gift card balance?

Use Sephora’s online balance checker, call 1-888-860-7897, or visit a Sephora store.

2. Can I use a Sephora gift card online?

Yes, on Sephora’s website and mobile app.

3. What information do I need?

Your 16-digit card number and 8-digit PIN.

4. Do Sephora gift cards expire?

No, U.S. and Canadian gift cards do not expire.

5. Are there inactivity fees?

No.

6. What if my balance is incorrect?

Contact Sephora support and have your card information available.

7. Can I reload a Sephora gift card?

Some physical gift cards purchased directly from Sephora can be reloaded in stores. eGift cards cannot be reloaded.

8. Can I transfer my balance to another card?

Typically, no.

9. Can I use gift cards in the app?

Yes.

10. Can I combine gift cards?

Yes, subject to Sephora’s limits.

11. How many gift cards can I use online?

Up to two per online order.

12. What happens if I lose my gift card?

Replacement is generally not guaranteed.

13. Can Sephora look up my card without the number?

Usually, the card number is required.

14. Do eGift cards work differently?

They function similarly but are delivered electronically.

15. Can I use a Sephora gift card at Sephora at Kohl’s?

Yes.

16. Can I use it on Kohls.com?

No. Sephora gift cards are not redeemable on Kohls.com.

17. Why does checkout still ask for a credit card?

Your gift card balance may not cover taxes, shipping, or the full order amount.

18. Can I check my balance in-store?

Yes.

19. Is it safe to use third-party balance checkers?

No. Sephora specifically advises against using third-party balance-check websites.

20. What is the safest way to manage a gift card?

Keep the receipt, record the card number securely, and check your balance using official Sephora channels only.

Schema Recommendations

FAQ Schema

Apply FAQ structured data to all FAQ entries above.

HowTo Schema

Use the “How To Check Sephora Gift Card Balance Online” section as a HowTo schema with numbered steps.

Article Schema

Include:

Headline
Author
Date Published
Date Modified
Description
Featured Image

Breadcrumb Schema

Home
→ Gift Cards
→ Beauty Gift Cards
→ Sephora Gift Card Balance

Featured Snippet Targets

How To Check Sephora Gift Card Balance

Visit Sephora’s balance checker.
Enter your 16-digit gift card number.
Enter your 8-digit PIN.
Click “Check Balance.”
View your remaining balance.

Does A Sephora Gift Card Expire?

No. Sephora gift cards and eGift cards in the U.S. and Canada do not expire and do not incur inactivity fees.